Hub Lead

About Daraz:

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com.  

Job Summary: 

Hub Lead is responsible for overseeing and managing the daily operations of the hub. The primary focus of this position is to lead and coordinate the team to ensure efficient handling, processing, and distribution of packages.

Key Responsibilities:

• Lead and supervise a team of hub staff, including supervisors, warehouse workers, and administrative personnel.
• Provide guidance, training, and performance management to ensure smooth hub operations.
• Plan and optimize workflows and processes within the hub to maximize efficiency, productivity, and timely delivery of goods and continuously evaluate and improve operational processes.
• Track and monitor key performance indicators (KPIs) related to hub operations, such as productivity, app utilization, on-time delivery, on time handover and pickup etc.
• Generate reports and provide insights to management. 
• Coordinate with delivery teams to ensure timely and accurate dispatch of goods.
• Collaborate with logistics personnel to plan delivery routes, optimize load capacities, and meet delivery deadlines.
• Provide training and guidance to hub staff to enhance their skills, knowledge, and adherence to operational standards.
•  Collaborate with various teams, including logistics, customer service, procurement, and quality control, to ensure effective coordination and alignment of hub operations with overall business goals.

Required Skills/Abilities:

• Bachelor’s degree from a reputable university, Master’s is preferable 
• Ms Office (Word, PPT & Excel)
• Data Analysis
•  Fleet management

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group)
• A platform to learn from Alibaba's world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
• An opportunity to train the next generation of business leaders in the e-commerce industry
• Competitive salary and incentive package