First Mile Hub Associate
Description:
Job Responsibilities
- Inbound the physical packages in the system and process the packages to the sorting centre
- Handle the failed delivery packages to the seller and acknowledge it
- Satisfying the customers and Sellers at the Stations by answering their queries and complaints as per Daraz SOPs
- Writing emails, generating complaints as and when required Handling tough customers and sellers using soft skills
- Addresses the after-sales flow for walk-in customers Customer returns process, Refund timeline
- Maintaining and Improving First Mile KPI such as Lead Time, Productivity and work out on reducing Loss and Damages
- Monitoring the First Mile operations performance such as Pick up performance, Seller Return Performance and Customers returns Pickups Performance to ensure better seller and Customer Experience
Requirements
- Bachelor's degree with 1 yr of experience in the relevant field
- Strong verbal and communication skills
- Good critical thinking and analytical ability
- Accountable for achieving targets and managing projects
- Should be a good team player