First Mile Hub Associate

Description: 

Job Responsibilities

  • Inbound the physical packages in the system and process the packages to the sorting centre
  • Handle the failed delivery packages to the seller and acknowledge it
  • Satisfying the customers and Sellers at the Stations by answering their queries and complaints as per Daraz SOPs
  • Writing emails, generating complaints as and when required Handling tough customers and sellers using soft skills
  • Addresses the after-sales flow for walk-in customers Customer returns process, Refund timeline
  • Maintaining and Improving First Mile KPI such as Lead Time, Productivity and work out on reducing Loss and Damages
  • Monitoring the First Mile operations performance such as Pick up performance, Seller Return Performance and Customers returns Pickups Performance to ensure better seller and Customer Experience
     

Requirements

  • Bachelor's degree with 1 yr of experience in the relevant field
  • Strong verbal and communication skills
  • Good critical thinking and analytical ability
  • Accountable for achieving targets and managing projects
  • Should be a good team player