DEX Last Mile Regional - Manager

Key Responsibilities:

Operational Leadership:

• Manage all regional operations hubs including sort centers, delivery stations, and pick-up/drop-off (PUDO) points.
• Ensure full compliance with Daraz SOPs, safety standards, and service level agreements (SLAs).
• Oversee first-mile pickups, middle-mile transport, and last-mile delivery to ensure on-time, cost-effective performance.

Performance Management:

• Monitor and drive key operational OKRs/KPIs such as success rate, lead-time, rider productivity, and cost per order.
• Identify bottlenecks, root causes of underperformance, and implement corrective actions.

Team Management:

• Lead, train, and motivate a team of area managers, operations supervisors, hub leads, and delivery associates.
• Build a performance-driven culture focused on accountability, continuous improvement, and operational excellence.

Process Improvement & Execution:

• Analyze data to identify operational inefficiencies; lead initiatives for process standardization and automation.
• Collaborate with central operations, tech, and process excellence teams to implement pilots and scale successful solutions.

Stakeholder Collaboration:

• Work closely with logistics partners, linehaul vendors, facility providers, and other external stakeholders to ensure seamless daily operations.
• Coordinate with commercial, customer service, and seller support teams to align on peak season planning and issue resolution.

Compliance & Risk Management:

• Ensure all operational activities comply with local laws, labor regulations, and company policies.

Requirements:

• Bachelor’s degree in Supply Chain, Logistics, Engineering, or related field (Master’s preferred).
• 5–7 years of experience in operations or logistics roles, preferably in e-commerce, FMCG, or 3PL.
• Proven experience managing large, distributed teams and multiple facilities.
• Strong analytical and problem-solving skills with a data-first mindset.
• Experience with operational tools, WMS, ERP systems, and dashboarding tools (e.g., Power BI).
• Excellent communication, leadership, and conflict-resolution skills.
• Willingness to travel across the region for site visits and performance reviews.