Team Lead Surveillance

About Daraz:

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

Job Summary:

We are seeking a skilled and proactive Surveillance Supervisor to manage and overseeall
aspects of our CCTV surveillance infrastructure.The ideal candidate will be responsible for
system configurations, projectplanning, teamcoordination, vendormanagement, and
ensuring the smooth functioning of surveillance operations across multiple regions in Pakistan.

Key Responsibilities:

• Configure and maintain NVRs, CCTV cameras, network switches, and routers.
• Review and develop BOQs, layouts, and equipment lists for new surveillance projects.
• Create surveillance layouts based on warehouse/building structure to identify red zones and low-priority areas.
• Conduct system health checks for equipment installed across warehouses, stations, hubs, and last-mile facilities nationwide.
• Lead quarterly surveillance audits covering South, Central, and North regions.
• Monitor daily attendance and performance of the surveillance team.
• Schedule technician visits based on site-specific requirements.
• Address vendor queries and provide technical guidance aligned with the defined scope of work.
• Ensure stable ISP connectivity for uninterrupted live CCTV streaming in the Karachi surveillance control room.
• Manage all Purchase Requisitions (PRs) related to surveillance equipment and services.
• Conduct briefings with stakeholders to explain BOQs and layouts, ensuring visibility and security compliance.
• Oversee daily system health reports and KPI tracking from day and night shift surveillance officers.
• Diagnose, troubleshoot, and repair systems as required—including connector making and physical tasks such as height work.
• Transport necessary tools, equipment, and supplies to ensure job site readiness.

Required Skills/Abilities:

• Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field
• 2-4 years of experience in CCTV / surveillance operations or security surveillance.
• Minimum 1–2 years of team leadership or supervisory experience in a technical/security environment.
• Strong knowledge of CCTV systems, including IP cameras, analog cameras, NVRs
• Proficiency in configuring and troubleshooting network switches, routers, and POE systems.
• Experience with surveillance software (e.g., Smart PSS / IMOU Life)
• Understanding of LAN/WAN, IP addressing, and remote access technologies.
• Familiarity with UPS systems, power backups, and fiber/UTP cabling.
• Ability to read and design layouts, BOQs, and equipment placement plans.
• Hands-on experience in system health checks, diagnostics, and preventive maintenance.

What we offer:

•  International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) 
• A platform to learn from Alibaba's world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
•  An opportunity to train the next generation of business leaders in the e-commerce industry
•  Competitive salary and incentive package