User Retention Associate
Description:
User Retention Associate
Daraz is the leading e-commerce marketplace across South Asia (excluding India), providing an end-to-end commerce solution in the areas of e-commerce, logistics, payment infrastructure, and financial services. With a vast customer base of over 500 million customers, we strive to offer easy access to a wide assortment of products and create personalized shopping experiences for our consumers. Our commitment to uplifting local communities drives us to invest in the development and education of our sellers, employees, and communities.
Responsibilities:
- Lead end-to-end management of key strategic initiatives that aim to increase user engagement and conversion
- Develop data-driven approach to improve user experience, engagement and loyalty on Daraz across 5 markets
- Identify gaps across buyer journeys and optimize user flow with product solutions
- Coordinate cross-functional teams to ensure effective implementation of engagement campaigns and events.
- Monitor performance metrics, identify trends, and develop tangible actions to drive higher levels of user engagement and loyalty.
Requirements:
- At least 2 years of experience in e-Commerce or tech industry, bonus if experienced with data analysis or user operation related scopes
- Strong sense of ownership, reliable and good team player who enjoys working in a fast-paced environment
- Strong problem-solving skills, ability to analyse meaningful trends and solve problems with data-driven approach
- Great project management skills with ability to work fast and and manage multiple projects simultaneously to meet deadlines with minimal supervision