Manager Insights

About Daraz:

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

Key Responsibilities:

• Leveraging customer/ seller touchpoint data to identify problem areas and drive improvements that enhance the overall Experience KPIs such as NPS, PSAT, TSAT and other elaborate Insights Programs.
• Coordinating and executing Insights initiatives, conducting data analysis, and assist in implementing actionable strategies to improve Customer/ Seller satisfaction and retention.
• Coordinate with various departments and stakeholders to ensure the seamless collection of seller feedback from all touchpoints. Manage Survey platforms such as Qualtrics and LazPrism.
• Establish and implement standard operating procedures for data collection, analysis, and reporting.
• Identify trends, patterns, and insights from Customer/ seller feedback data to understand problem areas and opportunities for improvement.
• Generate comprehensive reports and visualizations to effectively communicate findings to stakeholders and drive data-driven decision-making.
• Collaborate with cross-functional teams, including product management, marketing, and PSC to develop actionable strategies based on feedback insights.

Qualifications:

• Bachelor's or Master's degree in Business Administration.
• Minimum work experience of 5 years focused on data analysis and problem-solving.
• Atleast 2 years of experience in Insights Agency with hands on experience of Qualtrics and Survey Design Tool.
• Advanced use of MS Excel and PPT, ability to analyze raw data and generate insights and recommendations.
• Actionability Focused approach is necessary. 

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
• A platform to learn from Alibaba’s world-leading ecosystem.
• Rigorous training and exposure in team management, leadership, business analytics, and operations An opportunity to train the next generation of business leaders in the ‘tech’ industry.
• Competitive salary and incentive package.