Apply now »

Key Account Manager

Description: 

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

 

Job Summary:

We are seeking a dynamic and results-oriented Key Account Manager to manage and grow key strategic accounts in the FMCG sector. This individual will play a key role in driving the success of our online sales channels and fostering strong relationships with major e-commerce platforms, ensuring the visibility and growth of our FMCG product offerings.

Key Responsibilities:

  1. Account Management:
    • Serve as the main point of contact for major e-commerce accounts (Amazon, Walmart, Flipkart, etc.).
    • Build and maintain strong relationships with key account stakeholders.
    • Drive business growth by identifying opportunities for new product listings, promotions, and marketing initiatives.
  2. Sales Strategy & Execution:
    • Develop and execute tailored sales strategies to achieve targets and maximize the potential of each key account.
    • Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability.
    • Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies.
  3. Product Listings & Optimization:
    • Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices.
    • Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines.
  4. Marketing & Promotions:
    • Plan and execute e-commerce marketing campaigns, including digital promotions, discounts, and seasonal offers.
    • Collaborate with the marketing team to drive digital advertising and enhance product visibility on e-commerce platforms.
  5. Inventory & Supply Chain Coordination:
    • Coordinate with the supply chain team to ensure stock availability, timely deliveries, and alignment with demand forecasts.
    • Manage inventory levels and resolve stock issues, ensuring product availability on e-commerce platforms.
  6. Data Analysis & Reporting:
    • Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis.
    • Track key performance indicators (KPIs) such as conversion rates, traffic, and AOV (average order value) to measure account performance.
  7. Customer Satisfaction & Problem Resolution:
    • Address customer queries, complaints, and concerns in a timely manner.
    • Work closely with customer service teams to ensure high customer satisfaction on all e-commerce platforms.

 

Qualifications: 

  • Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
  • Experience: 3+ years of experience in key account management or e-commerce sales, preferably in the FMCG sector.
  • Strong understanding of e-commerce platforms (Amazon, Flipkart, etc.) and their operational processes.
  • Solid knowledge of FMCG products, trends, and consumer behavior.
  • Excellent communication, negotiation, and relationship-building skills.
  • Proficiency in data analysis and e-commerce tools (Google Analytics, Seller Central, etc.).
  • Ability to work independently and as part of a team to achieve business objectives.
  • Strong problem-solving abilities and attention to detail.

 

What we offer:

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
  • A platform to learn from Alibaba's world-leading ecosystem.
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders in the e-commerce industry.
  • Competitive salary and incentive package.

 

 

Apply now »