Fraud Escalation Associate

About Daraz:

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com.

Job Summary:

Serve as a key partner in risk management, driving timely resolution of fraud escalations, maintaining data integrity, and delivering actionable insights to strengthen operational security and support ongoing fraud prevention efforts across the organization.

Key Responsibilities:

• Lead Resolution: Drive the timely closure of daily business risk escalations, directly contributing to our operational security.
• Stakeholder Partnership: Act as a key communication link, providing proactive updates to stakeholders and ensuring swift follow-ups to maintain seamless case progression.
• Data Integrity & Insights: Meticulously manage case trackers to ensure data accuracy, and translate key findings into actionable insights on fraudulent patterns and emerging threats.
• Strategic Collaboration: Foster strong communication with internal teams to gather crucial information and align on case requirements, ensuring a united front against risk.
• Proactive Analysis: Synthesize information from resolved cases to identify and report on fraudulent trends, actively contributing to our long-term fraud prevention strategy.

Required Skills/Abilities:

• Graduation in any discipline from any reputed university.
• Minimum 3 to 4 years of working experience in Fraud related activities 
• Understanding of fraud patterns in e-commerce sector /relevant business sector
• Strong analytical and modeling skills; proficient in Excel, and data visualization tools.
• Demonstrated experience in incentive design, performance tracking, and operational tool adoption.
• Excellent communication, stakeholder management and project management skills.
• Ability to work across markets and functions in a fast-paced environment. 
• Analytical Mindset. 

What We Offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).
• A platform to learn from Alibaba's world-leading ecosystem.
• Rigorous training and exposure in team management, leadership, business analytics, and operations.
• An opportunity to train the next generation of business leaders in the e-commerce industry.
• Competitive salary and incentive package.