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Director Marketplace Operations

Description: 

About Daraz

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030

For more information, please visit www.daraz.com.

Responsibilities

  1. Marketplace Seller Operations
    • Lead daily operations for Mass Sellers and Long Tail Sellers.
    • Oversee onboarding, seller segmentation, KPI design, and training programs.
    • Maintain quality standards for listings including content accuracy and categorization.
  2. Seller Engagement & Incubation
    • Drive engagement and performance of small and medium sellers.
    • Design and execute incubation frameworks to help underperforming or new sellers ramp up.
  3. Business Development & Growth
    • Launch seller acquisition and retention campaigns.
    • Collaborate with marketing and category teams to align seller growth with platform initiatives.
  4. Performance Analytics & Reporting
    • Analyze GMV, seller activity, fulfillment, and return metrics.
    • Prepare and present periodic dashboards and strategic performance reviews.
    • Design incentive programs for hunters and KAMs to boost acquisition efforts and drive sales growth
    • Presenting periodic updates during WBR and MBR sessions to senior management
  5. Cross-Functional Collaboration
    • Coordinate with logistics, finance, tech, and customer support teams.
    • Ensure alignment with seller SLAs, policy compliance, and platform experience.
  6. Process & Policy Development
    • Establish and refine seller SOPs, guidelines, and escalation workflows.
    • Lead operational improvements to enhance seller efficiency and satisfaction.
    • Implement best practices for inventory management, order fulfillment, and customer service

 

Qualifications & Requirements

  • Bachelor's degree in Business, E‑commerce, Supply Chain, or a related field; Master’s preferred.
  • Minimum 5+ years’ experience in e-commerce operations or marketplace management.
  • Deep understanding of platforms such as Daraz, Amazon, Shopify, or local B2C marketplaces.
  • Proven experience in seller engagement, growth programs, or incubation.
  • Strong analytical skills with proficiency in Excel/Sheets or BI tools.
  • Excellent interpersonal, communication, and team leadership abilities.
  • Fluent in English; Urdu or regional language skills are a plus.

 

Preferred Attributes

  • Background in managing long-tail sellers in FMCG or fast-moving verticals.
  • Track record in building or scaling incubation/growth frameworks for small sellers.
  • Familiarity with Pakistan/South Asia e-commerce ecosystem and seller dynamics.

    What we offer:

    • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group)
    • A platform to learn from Alibaba's world-leading ecosystem
    • Rigorous training and exposure in team management, leadership, business analytics, and operations
    • An opportunity to train the next generation of business leaders in the e-commerce industry
    • Competitive salary and incentive package

Apply now »